TERMS AND CONDITIONS OF SALE, DELIVERY, REPAIR AND SERVICES
Unless otherwise agreed in writing, the sale, delivery, repair and service shall be subject to the following terms and conditions:
DEFINITIONS
1. the "Seller" means Under Floor Heating 4U
2. the "Buyer" means the person contracting to buy Goods
3. the "Goods" means the goods the Buyer contracts to buy, which may be specified in the order acknowledgement or other appropriate document and where the context so permits includes units, parts, accessories, repairs and service.
1. PRICES
The prices shown are only applicable to purchases made via the Seller and are shown in Sterling. Tax charges are available for display during the initial phase of shopping before any payment details are entered and can be calculated for the contents of your shopping cart.
2. DELIVERY
Orders are dispatched promptly (normally the same day), if received by 14:45, and goods are in stock. All deliveries are sent as 'next working day', except deliveries to Ireland, Scottish Highlands, and UK Islands, which can take up to 3 days. Delivery times and dates specified by the Seller are given and intended as an estimate only. If the Seller cannot deliver within 10 days, the buyer will be informed immediately and, with their agreement, arrange another time for delivery. If we cannot agree another time for delivery, the Buyer will receive a full refund.
3. PAYMENT
Payment can be made either by credit / debit card.
4. RETURNING OF GOODS
a. We will refund or replace, at no extra cost, any products damaged before or on delivery, if you notify us by telephone or in writing within 7 days of their receipt.
b. We will replace, at no extra cost, any products which have been lost in transit, if you notify us by telephone or in writing within 21 days of us receiving your order or the delivery date of the products, whichever shall be the later.
c. CANCELLATION RIGHTS
The buyer has the right to a 7-day cooling off period, commencing the day after goods are received, in which to cancel their order for whatever reason.
- If the customer chooses to exercise these 'Cancellation rights' they must contact the UFH4U staff to advise of this. At this time, a 'Returned Goods Identification Number' will be issued and must accompany any returned goods. Under no circumstances can goods be returned without prior arrangements with the UFH4U staff (or without the 'Returned Goods Identification Number').
- The customer must make arrangements to return the goods of their own accord. This should be done as a 'registered delivery'.
- Any return goods must be in a 'sellable' condition.
- A restocking charge of 10% (or a minimum of £20) will be deducted from the refund amount.
- The refund will be processed within 30 days of cancellation of the order and receipt of goods.
Under Floor Heating 4U contact details are as follows:
Monday-Friday : 8:00 am to 6.00 pm
Tel : 0808 1624 133
Fax : 0207 1173 084
Email :
sales@underfloorheating4U.co.uk
5. CLAIMS
a. DESIGN
The Buyer must ensure the Goods are suitable for his particular purpose. In placing an order, the Buyer acknowledges that it has not been induced by any representation by or on behalf of the Seller which has not been confirmed in writing to or by the Company. Should the Buyer effect onward sale or supply to a third party, all products should be delivered in the original packaging, instructions and labeling.
b. LIABILITY FOR INSTALLATION AND USE
The Seller shall not be liable for any defect or damage arising from overheating or corrosion other than where a design has been supplied by the Seller and installation/application instructions have been correctly implemented. The Seller shall not be liable in the event that the Buyer's use of the Goods is contrary to any general standards or regulations in force from time to time. Furthermore, the Seller shall not be liable for any defect or damage arising out of improper use or misuse or arising from any application contrary to general acknowledged practices.
c. SERVICE BEYOND OUR LIABILITY
The Buyer may request the Seller to service Goods supplied by the Seller. If the serviced Goods prove to be free from any defect warranted by the Seller, the Seller reserved the right to charge service fees from the Buyer and the Buyer agrees to pay such service fees to the Seller. Charges for making repairs to Goods not included by the warranty shall be subject to the Seller's current service fees.
6. COMPLAINTS PROCEDURE
We endeavor to respond to all complaints within five working days, and if we need to investigate your query further, we will advise you.
Please send an email to: info@underfloorheating4U.co.uk or contact customer services.
7. SPECIFICATIONS
Specifications, indications of performance and other descriptions in the Seller's catalogues, brochures, price lists and advertising material are based on test conditions. Actual performance depends on the power supply, the environment and installation conditions. The Seller does not warrant performance to these specifications in each installation. The Seller varies the specification and modifies Goods as part of regular product development in accordance with the applicable quality standards and provisions resulting in variations of performance specifications and other descriptions.
8. RETENTION OF TITLE
Any design, drawing, description model, sample and/or the like shall remain the absolute property of the Seller and the Buyer shall, if so requested by the Seller, return such design, drawing, description, model, sample and/or the like to the Seller. The Buyer shall have no right to use, transfer, or assign any drawing, description model, sample and/or the like to any third party without the prior written consent of the Seller.
9. LAW
The proper law applicable to all contracts between the Seller and the Buyer is that of England.
Your statutory rights are not affected by any of these business terms.
WARRANTY
1. Heating mats and Cables: All our heating mats and cables (3mm and 5mm) come with a 10 year manufacturer's warranty.
2. Thermostats: The thermostats have a 2-year manufacturer's warranty.
SECURITY
All orders sent to us via the shopping basket are sent on a 128 bit SSL secure connection ensuring the highest security. All credit card data are deleted once your order has been processed.
